Legal

Privacy Policy

Last updated: October 28, 2026

The short version

  • The Site has no sign-up forms, no accounts, no ads and no tracking pixels.
  • Payments are handled by lava.top. We never see your full card number.
  • We use your email address only to deliver your purchase, answer your questions and handle refunds.
  • We don’t sell your personal information or use it for ads.

1. Who we are

This policy explains how Tidy Warren (“we,” “us,” “our”) handles information when you visit tidywarren.com (the “Site”), download our free printables, buy our products or email us.

2. Information we collect

When you browse the Site

The Site is hosted on Tilda. Like most websites, its servers automatically receive technical information such as your IP address, browser type, the page you requested and the time of the request. Tilda uses this to deliver pages and protect the Site from attacks. We use Tilda’s simplified statistics, which count page views without cookies. We see totals, not individual visitors.

When you buy a product

Checkout runs on lava.top. Lava collects your email address and payment details to process the payment and deliver your file. We receive order details such as your email address, the product, the price and the date of purchase. We never receive your full card number.

When you email us

We receive your email address, your name if you include it, and whatever you write to us.

When you download a free printable

Free PDFs download from Google Drive. We don’t ask for your email address for them. Google may receive technical information, such as your IP address, when you download a file.

We don’t ask for sensitive information or your financial account details. Please don’t send us photos of filled-in pages that show personal details.

3. How we use information

  • to deliver your purchase and help if a download doesn’t work;
  • to answer your questions and handle refunds;
  • to keep the records required for tax and accounting;
  • to keep the Site working and secure.

We don’t use your information for advertising, and we don’t send marketing emails. If we ever start a newsletter, it will be opt-in only, and we’ll update this policy before it starts.

4. Cookies and tracking

The Site uses only the technical cookies it needs to work and stay secure. We don’t use advertising cookies, Google Analytics, the Pinterest tag or other tracking pixels.

Our fonts load from Google Fonts, so your browser sends a request, including your IP address, to Google’s servers.

Do Not Track. We don’t track visitors over time or across other websites, so the Site works the same way whether or not your browser sends a Do Not Track signal.

5. Who we share information with

We don’t sell or rent your personal information, and we don’t share it for targeted advertising. We share it only with the service providers that help us run Tidy Warren, and only as much as they need:

  • lava.top (Lavalane Ltd): payments and file delivery;
  • Tilda: website hosting;
  • Google: Gmail for our support inbox, Google Drive for free downloads, Google Fonts;
  • Reg.ru: email hosting for support@tidywarren.com.

Each of these companies has its own privacy policy. We may also disclose information if the law requires it.

6. Where information is processed

Tidy Warren operates outside the United States, and our service providers process data in several countries. By using the Site or buying our products, you understand that your information may be processed outside your home country.

7. How long we keep it

We keep order details and support emails only as long as we need them to support your purchase and to meet tax and accounting requirements. After that, we delete them.

8. Your choices

You can ask us to show you, correct or delete the personal information we hold about you. Email support@tidywarren.com and we’ll respond within 30 days. We may need to keep some records if the law requires it. Lava keeps its own payment records, so for those, contact lava.top support.

9. Children

The Site and our products are meant for adults. We don’t knowingly collect information from children under 13. If you believe a child has sent us personal information, email us and we’ll delete it.

10. Security

We use encrypted connections (HTTPS), reputable service providers and two-factor authentication on our accounts. No method of transmission or storage is completely secure, but we work to protect your information.

11. Changes to this policy

We’ll post any changes on this page and update the “Last updated” date. If we make a significant change, such as starting an email newsletter, we’ll describe it here before it takes effect.

12. Contact us

Questions about this policy or your information: support@tidywarren.com. See also our Terms of Use & Refund Policy.

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